Kavana Insurance Services, Inc. (“Kavana,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information, including information related to SMS communications, and the privacy rights available to California residents.
Information We Collect
We may collect the following types of information:
- Name, email address, phone number, and mailing address
- Insurance-related information necessary to provide quotes or services
- Communication preferences
- Any information you voluntarily submit through our website, forms, or communications
- Technical information collected automatically, such as IP address, browser type, device information, and pages visited (see Cookies & Tracking Technologies)
How We Use Your Information
We use your information to:
- Provide insurance quotes and services
- Communicate with you regarding your account, policies, or requests
- Send appointment reminders, service notifications, and account updates
- Improve our services and customer experience
- Comply with legal and regulatory requirements
Cookies & Tracking Technologies
Kavana Insurance uses cookies and similar tracking technologies to improve website functionality, analyze website traffic, and enhance user experience. Cookies may collect information such as IP address, browser type, device information, and pages visited and time spent on the site. We may use third-party services such as analytics and advertising tools that place cookies on our website to help us understand usage patterns and improve our services. You can control or disable cookies through your browser settings; disabling cookies may affect certain website features. For more detail, see our Cookies Policy.
SMS Communications & Consent
By providing your mobile phone number and opting in, you consent to receive text messages from Kavana Insurance related to appointment reminders, account updates, service notifications, and other informational messages. Message and data rates may apply. Message frequency varies.
You may reply HELP for help or STOP at any time to opt out. Consent to receive text messages is not a condition of purchase or receiving services.
SMS consent and phone numbers will not be shared with any third parties for marketing purposes. They may be shared only with our SMS service provider for the sole purpose of delivering and supporting our text messaging services.
Information Sharing
We do not sell or rent your personal information. We may share information only with:
- Service providers who assist in operating our business
- Insurance carriers or partners necessary to provide requested services
- Legal or regulatory authorities when required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Your Privacy Choices
You may:
- Opt out of SMS communications at any time by replying STOP
- Request access, correction, or deletion of your personal information by contacting us
- Manage or disable cookies through your browser settings
California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you the following rights:
- Right to know the categories and specific pieces of personal information we collect, use, and disclose
- Right to delete personal information we have collected, subject to legal exceptions
- Right to correct inaccurate personal information
- Right to opt out of the “sale” or “sharing” of personal information
- Right to non-discrimination for exercising your privacy rights
We do not sell your personal information for money. To exercise any of these rights, contact us at info@kavanainsurance.com. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to submit a request on your behalf.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Kavana Insurance Services, Inc.
Email: info@kavanainsurance.com
Phone: (916) 545-3202
Address: 455 Market St, Suite 1940 PMB452957, San Francisco, CA 94105
Website: https://kavanainsurance.com